Client (F.A.Q) Frequently Asked Questions

What services can I receive? 

We provide non-medical home care, homemaking, family relief "respite", end-of-life support, non-emergent transportation and more.

Do you only take care of seniors?

No, we provide service to seniors, the elderly, persons with disabilities.

Is there a charge for an initial consultation?

No, we will send a care consultant out to the home or facility for an initial consultation free of charge for visits 1 hour or less.

Is there a “Contract for Services,” and if so, what is the cancellation policy?

No, our services come without contracts. We do require you sign a level of care service agreement. You will be billed according to the care we provide based on your care plan.

What is the minimum number of hours required per shift?

We have a three (3) hour per day minimum requirement to start services. 

How are calls handled after business hours and on weekends?

We have administrative staff as well as nurses on call 24 hours a day, 7 days a week. We are always available to answer our phone for our clients, their families, or caregivers. We also communicate via AxisCare to allow the caregiver to view their loved one care with a secure login. We will return all calls made outside of business hours within the next two (2) business hours. 

What is the difference between a CNA and an HHA?

Both CNAs and HHAs are trained to provide personal care assistance for you in the comfort of your home and/or facility. However, the main difference between the two is that the majority of a CNA training is done in the hospital or facility setting while HHAs complete their training in the home setting.

Are your employees screened?

Yes, we value your safety. All our employees must pass a drug, local and level 2 background screening. We also provide a in-house orientation, meet and great upon, and additional training as needed or upon family request. They have a CNA (Certified Nurse Assistant), HHA (Home Health Aide), LPN (Licensed Practical Nurse or RN (Registered Nurse) license, as applicable.

Do you provide services in facilities?

Yes, we provide non-medical services to facilities, such as long-term care, assisted living, rehabilitation, hospitals, hospice, and memory care facilities, if the client/caregiver would like their loved one to receive a companion visit. Facilities may also request our services for a one on one sitter services.

How do I start services?

  • Call to schedule a complimentary consultation and assessment 

  • Customize your care plan, schedule, review and sign a client agreement

  • Meet your caregiver based on compatibility & start care

  • Enjoy the feeling of someone being there for you 24/7